Information Systems Support Technician II

City of Vallejo , California

Job Information 


Information Technology

Mid Level


$58,670.33 - $71,314.15 Annually

Application Deadline 


09/21/2020 05:00 PM PDT

Recruitment Type 

Open Competitive


This recruitment is being conducted to fill three full-time vacancies. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year.

The Information Systems Technician II is an important role that works as part of a team tasked with the administration of the IT Department as well as providing important services to departments citywide. In this position, you will handle day-to-day IT operations from hardware setups to account troubleshooting, and will provide excellent customer service and end user support. You will perform technical and specialized work in the installation, diagnosis, testing and maintenance of the City's main computer system and personal computer network system, applications, terminals, hardware and associated systems.

The ideal candidate for this position will have hands-on experience with server, network administration, and end-user customer service. Successful candidates should have a demonstrated ability to communicate and work with multiple business groups and staff at all levels of an organization. Critical thinking, the ability to analyze, and the ability to problem solve are also important skills, as incumbents will support and maintain complex infrastructure projects, application deployments, software and firmware upgrades, application, and office conversions. 

Information System Technician is responsible for the installation and maintenance of the City's microcomputers, terminals, printers, and data communications systems. The incumbent provides technical assistance to users of the City's data processing and data communications equipment. The responsibilities of this class are distinguished from that of the classification of Information Systems Specialist in that the latter provides end-user support in researching alternatives and solutions, performing analysis and providing consultation related to hardware, software, report generation and data systems procedures.

Receives general direction from the Information Systems Manager.
Examples of Duties
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. 

Important responsibilities and duties may include, but are not limited to, the following:

Performs installation, troubleshooting, maintenance, testing, diagnostic services and minor repairs of microcomputers, terminals, printers, and data communications and local area network equipment; transports devices to remote sites.
Provide technical support to employees operating a full range of microcomputer and local area network equipment.
Coordinate contracts for the installation repair, and temporary replacement of data communications equipment and software; establish and carry out preventative maintenance programs for computer networks, personal computers and peripherals including daily system backups.
Maintains records, including a complete and current inventory of all microcomputer equipment, data communications, network equipment and supplies; schedule maintenance and maintain appropriate records; communicate clearly with users and venders.
Trains and work with users to resolve data processing and data communications problems and conflicts; may provide specialized support for the City's spreadsheet, word processing, desktop publishing, and electronic mail applications.
Performs data entry in support of department and citywide systems; provides basic user technical support and answers questions and provides information through the help desk or in person.
Assists in running various reports in support of department and citywide computer systems and routes computer output to appropriate departments.
Assists in developing security procedures and systems.
Writes reports, documentation, and procedures.
Typical Qualifications

The City of Vallejo's computer systems, personal and mini computer hardware and software and local area network capabilities, limitations, and operations which includes database, spreadsheet, word processing applications, utility programs in order to perform installation, upgrades and /or modifications;
The City of Vallejo's operating principles, parameters, and characteristics of the City's main computer system, standard personal and mini computer hardware and software, including operating systems software;
Standard database, word processing, report generations, spreadsheet, and other computer software used throughout the City and related organizations;
Principles and practices of local area networks and wide area networks; performance and traffic monitoring, security and integrity maintenance;
Data communications, host systems software, host operations, data management, software tools and utilities, help desk operations.

Identify and resolve a variety of computer/application related problems; install new hardware including CPU and printer set up and load new and upgraded software; install new hardware and software problems and make modifications and repairs;
Operate systems for personal computers utilized throughout the City and related City organizations;
Determine and document end-user needs; instruct staff in the operation of new or revised computer applications, including explaining systems concepts to non-technical users;
Prepare clear, concise, and accurate records, procedures, reports of work performed;
Make sound independent decisions within established guidelines;
Communicate effectively both orally and in writing;
Establish and maintain effective working relationships with those encountered in the course of work.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Two years of experience which has included computer operations and network support or technical support.

Equivalent to an Associate's Degree from an accredited college or technical school with major course work in computer science or operations. Additional specialized training in network systems or a related field is desirable.  Experience in Information Technology which will have provided the required knowledge, skills, and abilities may be substituted for the college education on a year-for-year basis.

License or Certificate:
Possession of a valid California driver's license.

*Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with City of Vallejo.  For continued employment with City of Vallejo, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.
Supplemental Information
The Recruitment & Selection Process

1. Applications are due by 5:00 P.M. on Monday, September 21, 2020. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered.

NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact applicant support directly at 855-524-5627. City of Vallejo HR staff are unable to assist with these issues.

2. Applications will be screened for overall qualifications the week of September 21, 2020. 

3. Applicants who meet the minimum qualifications will have their supplemental responses scored by subject matter experts the week of September 21, 2020. The most qualified applicants from the scoring of the supplemental responses will be invited for an Oral Panel Interview. 

4. Oral Panel Interviews are tentatively scheduled to take place the week of October 5, 2020. Oral Panel Interviews are weighted at 100% of the candidates' score. Candidates must achieve a minimum passing score of 70%. Those achieving 70% or higher will be placed on the Register of Eligibles (eligible list) and may be considered to fill positions for up to one year. 

The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions.
5. Candidates placed on the Register of Eligibles (eligible list) will be referred to the department for final interviews based on their performance in the exam. The number of candidates referred for a hiring interview is at the discretion of the hiring department. 

The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact April Adams at (707) 648-4398 or send an email to: no later than September 21, 2020 at 5:00 p.m.

The selected candidate will be required to: 1) Submit to reference checks 2) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3) Successfully complete a job-related pre-placement medical exam. 4.)Provide proof of legal right to work in the United States.

Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109).  Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency.

Equal Opportunity Employer (EOE) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. 

Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. 


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