Case Manager

City of Union City, California

Job Information 


Community & Recreation Services

Mid Level


$5,135.00 - $6,241.00 Monthly

Application Deadline 

Until Filled

No Application Deadline

Recruitment Type 

Open Competitive



Under the general supervision of the Youth & Family Services Clinical Supervisor, the Case Manager provides professional and clinical social work with high-risk adolescents, young adults, and/or families to assist them to obtain educational, health, employment and social services; coordinates and tracks all new referrals; maintains accurate case files, tracking systems and prepares reports as directed; participates in department and community meetings as necessary and may provide training and assistance to other staff or volunteers; performs related duties as needed.


Duties may include but are not limited to the following: 

  • Manage an active caseload of 20-25 clients.
  • Receive, process and track all incoming case management, outreach, and counseling referrals.
  • Conduct phone intakes with counseling and case management referrals and provide resources for immediate needs as necessary.
  • Conduct comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop a case plan.
  • Participate in the NHUSD’s Student Attendance Review Board and provide case management services for Union City youth in coordination with the Alameda County Truancy Court.
  • Provide referrals for employee readiness programs, assists with employment applications and job readiness skills.
  • Develop support systems to meet client needs by identifying and coordinating a variety of available services necessary to obtain family stabilization and self-sufficiency.
  • Provide crisis intervention services, supportive counseling and advocacy for clients.
  • Conduct home, juvenile detention center and school site visits as needed.
  • Monitor and verify services provided to each client on a monthly basis to determine the quality and effectiveness of services provided.
  • Prepare case notes and technical reports.
  • Develops and implements new processes and procedures as needed.
  • Communicate with other service providers, probation, schools, etc. as needed
  • Prepare and presents training and educational programs.
  • Attend meetings, trainings and workshops.

Job PDF: 

PDF icon Case Manager.pdf

Ideal Candidate 


Knowledge of: 

  • Principles and practices of social work as applied to children, youth and families;
  • Principles and techniques of interviewing, diagnostic assessment and a variety of counseling modalities;
  • Family dynamics, child development and human behavior;
  • The functions and organization of public assistance and social service systems;
  • Medical, psychological, educational and social service resources; and
  • Narrative case report writing practices.

Ability to: 

  • Assess undefined, potentially complex situations;
  • Use diagnostic assessment tools to assess physical and psycho-social needs of clients;
  • Empower clients to make positive decisions for themselves and engage them in the problem-solving process;
  • Establish and maintain an effective casework relationship with clients;
  • Plan, develop, and implement case treatment plans;
  • Conduct home, juvenile detention center and/or school site visits;
  • Communicate effectively in oral and written form with individuals from diverse ethnic and socio-economic backgrounds;
  • Develop and maintain effective working relationships with community agencies and service providers;
  • Make decisions and independent judgments while working effectively as a part of a team;
  • Receive and provide consultation;
  • Use word processing and spreadsheet computer applications (Excel, Word, etc.);
  • Prepare and deliver training programs and presentations; and  
  • Maintain accurate records and document action taken.


Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Bachelor’s degree in social work, psychology, counseling, sociology or a related field and three (3) years of social service experience, one year of which has been with high risk youth.


  • Must successfully complete a background check which includes fingerprinting, TB test, and verification of education and experience.
  • Must have reliable transportation and willing to travel locally.
  • Experience working in a multicultural capacity and providing therapy to "high risk" youth and families is highly desirable.
  • Union City is very culturally diverse and bilingual and/or bi-cultural applicants are highly encouraged to apply. 


Retirement:  CalPERS enrollment in either 2% @ 60 (Classic Employees) or the new 2% @ 62 (New Employee) formula is dependent on the individual’s eligibility, as per AB 340. The City does not participate in Social Security therefore there are no Social Security tax deductions (except 1.45% Medicare).

Life Insurance: Premium is paid by the City.  Life insurance and AD&D is equal to $100,000 each.  Long-term and short-term disability insurance premium is shared by the City and employee.  Additional voluntary supplemental life insurance is available.

Medical/Dental: The City provides up to $2,000/month to purchase medical, dental and vision benefits.

Leaves:  8 hours of sick leave/month with no limit on accumulation; 10 days of vacation per year for the first three years of service; 11 paid holidays per year plus 3 floating holidays.

Other:  Educational Reimbursement for approved coursework; 9/80 work schedule, with alternate Fridays off. Deferred Compensation Plan available. 

Special Instructions 


Application and resume should be completed on-line via the CalOpps website.

* Interested applicants are encouraged to apply immediately.  Once a sufficient number of qualified applications are received the recruitment may close without notice. *

Resumes will not be accepted in lieu of a completed application. Application and resume will be reviewed and evaluated using, in part, the criteria contained in this brochure.

The selection process may consist of one or more of the following components: a written exam, an oral interview, and medical exam. Only a limited number of persons whose application materials clearly demonstrate that they meet the needs of the City in terms of training, experience, education, and other job related characteristics will be invited to participate in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Applicants who are invited to continue in the selection process will be notified by e-mail. Successful candidates’ names will be placed on an employment eligibility list. The eligibility list will remain in effect for a minimum of one year from the date the list is established. Additional vacancies that occur for this classification may be hired from the list.

The City of Union City provides reasonable accommodations for applicants with disabilities, upon request. Please contact the Human Resources Department if you will need reasonable accommodation for any aspect of the selection process.

The City of Union City is an Equal Opportunity Employer and values diversity at all levels of its workforce.

Recruitment Contact

Contact email:




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