Communications Dispatcher (Entry)

City of South San Francisco, California

Job Information 



Entry Level


$34.74 - $42.22 Hourly

Application Deadline 


07/09/2020 07:53 PM PDT

Recruitment Type 

Open Competitive


CONTINUOUS RECRUITMENT: As a continuous recruitment, please ensure timely and complete submission of employment application and supporting documents. 

Please note: There is no opening at this time. This recruitment is to establish an eligible list for anticipated future vacancies. This job posting is for entry-level applicants and NOT for lateral-transfer applicants. 


The City of South San Francisco is a General Law city with a population of 68,000 residents that grows to 110,000 during business hours. South San Francisco is strategically located on the west shore of the San Francisco Bay, in northern San Mateo County, 10 miles south of San Francisco. This City is also located along the Bay Area's main transportation routes, included 101, 280, Caltrain, BART, San Francisco Bay Ferry, and the San Francisco International Airport.

The City of South San Francisco is a full-service city with 12 City Departments including Police; Fire; Parks and Recreation; Public Works; Economic and Community Development; City Attorney; Library; Finance; Information Technology; Human Resources; City Clerk; and Office of the City Manager.  The City has a Council-City Manager form of government with more than 460 full-time regular employees.

The City of South San Francisco proudly remains The Industrial City, a reflection of its steel mill and ship building past.  In recent years, the City has been redefined to reflect the innovative, entrepreneurial and industrious spirit, which has made South San Francisco the Biotech Capital of the World.

South San Francisco’s biotechnology cluster is the largest in the world, with roughly 45,000 life science workers, 200 biotech companies, and over 12 million square feet of office/R&D facilities – with an additional 9 million square feet of new R&D facilities in the development pipeline. 

South San Francisco enjoys a high quality of life with an extensive public parks system, active library and learning programming and a dynamic, engaged community making South San Francisco a great place to live, learn, work and play. 


The City of South San Francisco has 83 sworn and 35 civilian positions. The Department’s philosophy is one of participative management, with a high degree of emphasis on training and education. It employs team and community-oriented policing and problem-solving concepts and recognizes the importance of staying contemporary with technological advances. The Department acknowledges that the responsibility for public safety and the quality of life in our neighborhood is a responsibility share with the whole community. 

A new state-of-the-art Police Department building and 9-1-1 Communications Center is currently being built across road from the current police building.  Construction is progressing on-schedule, with no delays for COVID-19 concerns.  The building is slated to be completed in August 2021, with a move-in shortly thereafter.  The new Police Building includes a large training room for defensive tactics, a dedicated indoor firearms range, and progressive construction incorporating the latest in Police Station design concepts.  The 9-1-1 Communications center will have the latest communications and dispatching technologies to provide improved service and response to South San Francisco residents. 

SSFPD Recruitment Video

Job Description URL:

Ideal Candidate 

An ideal candidate has the ability to independently identify and act on issues that affect the communications center; demonstrates good decision-making skills under pressure; works well with a minimum of direct supervision; interprets and executes the organization's philosophy, policies, and procedures; and, is a team-player with a positive and enthusiastic work ethic.

QUALIFICATIONS: Any combination equivalent to experience and training that would provide the required knowledge, skills and abilities. A typical way to obtain the knowledge, skills, and abilities would be:

Experience: One year of work experience requiring maturity and responsibility involving some public contact.

Training: High school graduate or equivalent. Additional education in law enforcement; or communications experience in the military or public safety is desirable.

Licenses or Certificates:

  • Possession of a current POST Entry-level Dispatcher Selection Test Battery certificate with a T-score of 48 or higher obtained within the 12 months immediately preceding application submission.

  • Possession of, or ability to obtain, an appropriate California Driver’s license, which must be maintained as a condition of employment.

The POST Entry-level Dispatcher Selection Battery Test is administered by South Bay Regional Public Safety Consortium (SBRPSTC) and is designed to meet the Commission of Peace Officers Standards and Training (POST) requirements.

Website to take POST Dispatcher written test:

SBRPSTC requires a non-refundable materials fee from applicants for taking the test. There are a limited number of seats for the examination dates listed at SBRPSTC. Register early before all seats are sold out. SBRPSTC does not accept walk-ins for this test.

ATTACH A COPY OF YOUR POST ENTRY-LEVEL DISPATCHER SELECTION TEST BATTERY CERTIFICATE WITH A T-SCORE OF 48 OR HIGHER. Certificate issuance date must be no older than 1 year from the date of application submission. Applicants who fail to submit a copy of their POST Entry-level Dispatcher Test Battery Certificate may be eliminated at any point in the process.


The Examination Process will consist of the following independent parts:

1. Examination process will first consist of a review of application materials including a copy of the POST Entry-level Dispatcher Selection Test Battery certificate with a T-score of 48 or higher from the academy.

2. The most suitable and qualified candidates will receive via e-mail a Personal History Statement (PHS) to complete and return. 

3. Based on review of the PHS, candidates may be scheduled for an oral interview examination.

4. Upon successful completion of the oral interview examination, an eligible list will be established which will be used for the appointment to the position.

Possession of minimum qualifications does not guarantee advancement in the selection process and placement on the eligible employment list.

Appeals concerning administration of an examination must be submitted in writing within 2-business days from the date the event occurred.

Appointment: Before a conditional employment offer is made, candidates must take a polygraph examination. If successful, a conditional employment offer is made and candidates are then required to successfully pass a psychological evaluation and medical examination, a drug screen, personal interviews, background investigation, fingerprinting, and must be able to furnish proof of legal right to work in the United States.  The process will end with the Chief of Police or his designee’s interview.  The City’s standards must be met before the final appointment is made.


Salary: $34.74 - $42.22 per hour.*

*As of July 10, 2020, this range will increase to $35.78 - $43.49 per hour.

Retirement: CalPERS retirement formula is 2% at age 60 for Classic members or; 2% at age 62 for “new members” as defined by Government Code §7522.04(e). Social Security and Medicare participation and option to participate in 457 deferred compensation plans. City contributes equivalent of 1.5% of base pay towards a medical after-retirement account.

Health Insurance: City offers a choice of medical HMO (two providers) or PPO plan, and offers vision and dental coverage. City pays 100% of vision and dental premiums for employee and eligible dependents. Employees shall contribute 10% of the HMO premium cost based on category of coverage (single, two, family).  For PPO, employee pays cost difference between PPO and HMO plans. City provides 100% City-paid short- and long-term disability insurances. The City offers a discretionary benefit account for employees who demonstrate health coverage elsewhere.

Vacation: Fifteen to thirty working days annual vacation, depending on length of service.

Holidays: Thirteen paid holidays, per year, including one floating holiday.

Education Incentives: Upon completion of 2-full years of employment, a premium of 2.5% for Associate Degree or 60 units in work-related courses and 5% for Bachelor’s Degree.

Programs: 457 Deferred Compensation, Unreimbursed Medical and Dependent Care Expenses, Employee Assistance Program, Long Term Care, Credit Union, Recreation Classes, and Reduced-fee Child-care Programs are available. 

This classification is in an employee bargaining unit.

Special Instructions 

You must attach a copy of your POST Entry-Level Dispatcher Selection Test Battery Certificate with a T-Score of 48 or higher. Certificate issuance date must be within one year of the date of your application submission. 

This job posting is for entry-level applicants and NOT for lateral-transfer applicants. Some email accounts have been known to place these emails in the spam/junk file. Please check your email folders/settings or accept emails ending with

Prior to hire, and after a conditional offer of appointment has been made, candidates will be required to successfully complete a pre-employment process, including a pre-employment physical and drug screening (when applicable), a driving record review, reference check, and a Department of Justice (DOJ) fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment. Determinations are made on a case-by-case basis with consideration given to nature and recency of the conviction and relationship to job duties. All City standards must be met before the final appointment is made. 

Candidates requesting veteran’s preference must provide a copy of U.S. Government Form DD 214 "Certificate of Release or Discharge from Active Duty" as an attachment to their CalOpps application.

Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application.  Documentation of the need for accommodation must be submitted to HR.

The policy of the City of South San Francisco is to grant equal employment opportunity to all qualified persons without regard to race, color, sex, gender, age, religion, ancestry, physical or mental disability, sexual preference, marital status or national origin.  It is the intent and desire of the City of South San Francisco that equal employment opportunity will be provided in recruiting, hiring, training, promoting, wages, benefits, and all other privileges, terms and conditions of employment.  The City of South San Francisco is an Equal Opportunity Employer (EOE).

DISCLAIMER: This general announcement does not constitute an express or implied contract. Any provisions contained within this announcement may be modified or revoked without notice. Tests may consist of any combination of written, oral or other exercises or assessment procedures as deemed appropriate by the City, in order to evaluate job knowledge, skills and/or abilities as they relate to the position. The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate.

Recruitment Contact

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