Special Information: This is an Open & Continuous recruitment until vacancy is filled. Priority deadline screening is scheduled for September 6th. Interviews are tenetatively scheduled for September 15th.
Under general direction, to provide a variety of duties related to social services and counseling programs to community members; serves as a liaison between law enforcement, schools, social services organizations and the community at large; interviews, assesses, and refers clients to social service and support organizations; performs other duties as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from management staff. Supervises assigned staff.
RECRUITMENT PROCESS: Application materials and responses to supplemental questions will be rated and competitively evaluated. Those applicants who are determined to be most appropriately qualified for this position will be invited to interview.
- Examples of Duties
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Meet and interview clients regularly in their homes, in the field, in the office and by telephone to determine the need for social services.
- Assess client needs based on indicators in the client’s home such as family relationships, housing conditions, nutrition and health conditions, and finances; provide guidance and/or referrals to public, private, health, and legal agencies for specialized assistance appropriate to their needs, including but not limited to, emergency food, housing, medical services, clothing, legal assistance, employment, and vocational training, education, budgeting, goal setting, and recreation.
- Develop, use, and coordinate agency and community resources to meet client needs; work in conjunction with multi-disciplinary team in identifying and presenting options to clients.
- Refer cases of neglect, abuse, or suspected fraud to the appropriate agency; assist police personnel by providing intervention techniques during service calls; testify in court as required.
- Perform field work to proactively serve the homeless, mentally ill adults, youth and elderly; and families.
- Serve as a liaison with law enforcement, school officials, social service agencies, and the general public regarding difficult and/or complex situations related to mental health and social services.
- Compile and prepare confidential reports and documentation on clinical activities; maintain records; prepare periodic reports.
- Attend meetings and participates in school activities, community based projects, and events as needed.
- Identify emerging trends related to crimes and issues; develop and implement prevention and intervention program approaches; provide community education on current procedures and practices related to mental health, crimes, prevention and intervention strategies.
- Provide clinical assessment and counseling/treatment efforts and make referrals of individuals and/or family members to available services; provide short term counseling to staff, citizens or others.
- Provide support and guidance to law enforcement staff concerning victim advocacy, juvenile and adult crime, domestic violence, chemical dependency, and other services as needed.
- Represent function on committees, outside organizations and at staff subcommittees; coordinate community service activities with other City departments and outside agencies, as appropriate.
- Make presentations to the City Council, community groups and outside agencies. Answer questions and provide information to the public.
- Performs other duties as assigned.
- Typical Qualifications
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Two years’ experience working in the social work or counseling field with strong emphasis on social services, resources and referrals using a collaborative and community framework.
Education / Training:
A graduation from an accredited college or university with major course work in social work, psychology, counseling or a related field. Bilingual in English/Spanish and a Masters' Degree is highly desirable.
Licenses and Certifications:
- Possession of a valid professional mental health therapy license issued by the State of California, preferably as a Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (LMFT), Associate Social Worker License (ASW), Intern Marriage Family Therapist (IMFT) or Clinical Psychologist is highly desirable.
- Must possess a valid California Drivers’ License by time of appointment.
- Must obtain CPR and First Aid certificates within first 12 months of employment.
Requirements: Must pass a comprehensive background and be free of Tuberculosis. Must be willing to work nights, evenings, weekends, and holidays as needed and be available to be called back for emergencies. Will need to work in the field and be exposed to difficult circumstances.
Special Information: The principal duties of this class are performed in office and field environments with exposure to homeless encampments and potentially dangerous areas, mentally ill individuals, and emotionally charged situations.
- Principles and practices of clinical social work, especially as related to family system counseling and victim advocacy.
- Support group facilitation practices, availability of community social services resources, and community oriented policing and intervention programs.
- Methods of sound case management and tracking.
- Pertinent local, State and Federal laws, ordinances and rules.
- Modern office procedures, methods and personal computer use. Computer applications related to the work, including data entry, data tracking, word processing, and basic spreadsheet applications.
- English usage, grammar, spelling, vocabulary, and punctuation.
- Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
- Independently perform professional social services and counseling to the community.
- On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve legal and clinical policy and procedures in accordance with state laws.
- Interpret and explain pertinent youth and family service program activities and department policies and procedures.
- Organize own work, set priorities, and meet critical deadlines.
- Operate modern office equipment including computer equipment and software programs.
- Work independently using initiative.
- Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
- The ability to speak, read and write in Spanish in addition to English would be an asset in this positon but not required.
- Supplemental Information
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to visit various City sites, including traversing uneven terrain and climbing stairs; to attend meetings and to operate a motor vehicle; vision to read printed materials and a computer screen, and write citations; and hearing and speech to communicate in person, before groups, and over the telephone. This is partially a sedentary office and partially a field operations classification; frequent standing and walking between work areas is required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 40 pounds.
Employees work partially in an office environment with moderate noise levels and controlled temperature conditions, and partially in the field and are occasionally exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibrations, and hazardous materials. Employees may interact with upset staff and/or members of the public in interpreting and enforcing departmental policies and procedures.