Enterprise Collaboration & Productivity Technologies Manager Job at San Jose, Santa Clara County, California

Enterprise Collaboration & Productivity Technologies Manager

City of San Jose , California

Job Information 


Information Technology

Senior Level


$130,728.00 - $159,993.60 Annually

Application Deadline 

1st Review - April 26, 2021

No Application Deadline

Recruitment Type 

Open Competitive


About the Department 

The City of San José is creating the civic technology foundation that helps our community thrive!  

As the Capital of Silicon Valley and 10th largest city in the nation, the City of San José manages a large array of services and assets. The City operates on a budget of $4.5 billion, with 7,000 employees, all serving over one million residents and businesses.   

The City aspires to be as innovative as the community we serve. In that quest, the people of the Information Technology (IT) Department enable the smart uses of technology that our employees and community need. IT enables municipal services through business systems, cybersecurity, productivity and collaboration tools, San Jose 311, and expert strategy and planning. IT services are powered by truly great people, a robust technology environment, and a keen sense of mission.

We promote work-life integration with a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!

Positions & Duties

The City of San José, Information Technology Department, seeks an Enterprise Collaboration and Productivity Technologies Manager. This position is responsible for understanding Citywide customer needs to lead an essential program.  Key focus areas include: establishing a strong architecture for productivity and collaboration tools, increasing user adoption, establishing robust enterprise content management processes and technological approaches, and supporting business process automation technology products.
The ideal candidate possesses extensive technical experience delivering solutions, in a  Microsoft ecosystem, at scale for a large organization. The ideal candidate will also possess superior customer service and engagement skills.


  • Owns the product vision, strategy, and roadmap for collaboration and productivity platforms. 
  • Defines and delivers solutions using Microsoft SharePoint, Office365, and the Microsoft ecosystem.
  • Serves as a subject matter expert and interacts with customers, senior management, City teams, and vendor partners.
  • Leads modernization, digital transformation, workflow automation, and related process re-engineering efforts by educating the user community on features and capabilities through presentations and demonstrations.
  • Oversees governance and project management activities for the productivity and collaboration product line to ensure user adoption, while simultaneously providing standardization necessary for security, compliance and discoverability.
  • Creates compelling end user adoption strategies.
  • Leads and develops team members.
  • Works with product owners, stakeholders, and developers to define and deliver high-value features.

If you are looking for an exciting opportunity that presents important challenges, want to help a City thrive through productivity and collaboration technology and have an excellent record of leading essential business-technical programs, this is the role for you!

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.


The ideal candidate will possess the following desirable competencies, as demonstrated in past and current employment history:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

  • 3 or more years of experience architecting and implementing a vision, strategy and roadmap for Microsoft and related productivity and collaboration tools.
  • Advanced knowledge and experience managing electronic content / document management tools, collaboration tools, productivity tools and business process automation tools.
  • Deep technical and architectural understanding of administration and functional capabilities of Microsoft SharePoint, Exchange, Office365, and other parts of the Microsoft ecosystem.
  • Proven ability to lead business solution projects to successful conclusion with diverse teams to effectively achieve high adoption and user satisfaction of productivity and collaboration solutions.
  • Proven ability to lead and address business process automation efforts that improves efficiencies across the enterprise.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Analytical Thinking – Approaches a problem or situation by using a logical, systematic, sequential approach.

Change Management – Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness; facilitates the implementation and acceptance of change within the workplace.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Vision/ Strategic Thinking – Supports, promotes, and ensures alignment with the organization’s vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

1.     Please select the areas of technical competency where you have comprehensive enterprise level experience in designing, implementing, managing, and troubleshooting: (Check all that apply)

  •        Office 365 and SharePoint Online
  •        SharePoint 2016
  •        Microsoft Azure
  •        SharePoint Enterprise Search
  •        Power BI
  •        JavaScript
  •        ASP.NET
  •        REST/OData
  •        .NET Framework
  •        Windows PowerShell
  •         Other programming languages (C#, Python, etc) 
  •          None of the above

2.     From the technology you selected in the previous question, please select two (2) technologies and describe your experience in leading teams who have implemented it. Include the size of the team, what strategies you implemented to develop that team, and what were the results?

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Devika Tandan at itdhumanresources@sanjoseca.gov  

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Enterprise Supervising Technology Analyst classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 


Department Website

California Equal Pay Act

Memorandum of Agreement (City Association of Management Personnel) 


Any combination of training and experience equivalent to:  
1.  Education: Bachelor's Degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field.
2.   Experience:  Seven (7) years of experience managing, maintaining and implementing significant technology programs, computer system infrastructure and design, network operations, security design, application development and configurations and system/servicer administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team.
3.  Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
Additional Information 

To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers. This position will remain open until filled and applications are reviewed continuously. We encourage applicants to apply as soon as possible as this recruitment may close at any time. The first review of applications will be April 26, 2021. Please submit your application by 11:59 p.m. (PST) on April 25, 2021 if you would like your application to be included in the first review. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.



200 E Santa Clara St

San Jose, CA 95101