Enterprise Resource Planning & Business Applications Technology Manager Job at San Jose, Santa Clara County, California

Enterprise Resource Planning & Business Applications Technology Manager

City of San Jose , California

Job Information 


Information Technology

Senior Level


$130,728.00 - $159,993.60 Annually

Application Deadline 

Open Until Filled

No Application Deadline

Recruitment Type 

Open Competitive


The City of San José is creating the civic technology foundation that helps our community thrive! As the Capital of Silicon Valley and 10th largest city in the nation, the City of San José manages a large array of services and assets. The City operates a budget of $4+ billion, 6,700+ employees, and serves 1+ million residents and businesses across 180 sq. miles. We aspire to be as innovative as the community we serve. 

The Information Technology Department (IT) provides meaningful impact through smart uses of technology in service to our employees and community. IT enables vital services through business solutions, cybersecurity, productivity and collaboration tools, and the Customer Contact Center, powered by a robust infrastructure of an expansive municipal area network, compute and storage. IT provides citywide strategic planning, enterprise architecture, product-portfolio management, and IT fiscal services. 

Come join us realize San José’s Smart City Vision!


Positions & Duties


The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Enterprise Technology Manager classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.  

The City of San José, Information Technology Department is seeking an Enterprise Resource Planning (ERP) & Business Applications Manager responsible for delivering technology supporting Human Resources, Enterprise Financials, Forecast & Budgeting, Revenue Management, Recruitment, Expense Management, and Payroll business functions. 

The ideal candidate will possess excellent technical and system design skills and must be able to effectively turn complex business requirements into a product roadmap and deliver scalable and secure application solutions. The preferred candidate will have strong development and management skills with hands-on experience implementing ERP systems and be able to write code if necessary. Project management skills such as creating and managing project plans, resource allocation, and functional / technical design reviews is required.


  • Owns management of all aspects of system design and coding, including coordination and tracking of all development activities, status and issues.

  • Owns the product vision, strategy, and roadmap for ERP and Cloud applications by collaborating with product owners, stakeholders, and developers.

  • Recommends modernization and upgrades of existing business solutions and works closely with functional leads on process re-engineering efforts through presentations and demonstrations. 

  • Establishes and institutionalizes formal development methodologies, processes, procedures and tools across projects. Ensures all development projects follow standardized procedures. 

  • Creates/ reviews functional specifications with business users and recommends system designs that can be developed and deployed quickly. Reviews technical specifications with developers to ensure application design meets functional requirements and provides leadership to developers. 

  • Collaborates on planning, forecasting and resource management for multiple concurrent projects. Manages vendor technology relationships where external services or package solutions are leveraged.

  • As a member of the team supporting mission critical applications, be available to respond to all system problems on a 24-hours per day 7-day per week basis

  • Ability to multi-tasking and work prioritization is a must for this candidate. 

  • Works with team members to develop skills and deliver state-of-the-art solutions

  • Defines and delivers solutions using PeopleSoft 9.2, Cayenta, Hyperion, and other peripheral applications as needed by business. 

  • Responsible for on-time month-end, quarter-end, and year-end financial close processes.

  • Responsible for on-time and flawless execution of payroll processes on bi-weekly frequency. 

  • Responsible for hub-and-spoke data warehouse model for enterprise data exchanges and reporting

  • Oversees governance and project management activities for the ERP and Business Applications space to ensure user adoption, while simultaneously providing standardization necessary for security, compliance and discoverability.

If you are looking for an exciting opportunity, passionate about making a difference with civic tech through ERP solutions and have an excellent record of leading essential business-technical programs, this is the role for you!

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 


The ideal candidate will possess the following desirable competencies, as demonstrated in past and current employment history:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

  • 5 or more years of experience architecting and implementing a vision, strategy and roadmap for ERP and other business applications serving Human Resources, Financials, Forecast and Budgeting, Payroll, Recruitment, and other business functions.

  • Advanced knowledge and experience managing Enterprise ERP applications such as PeopleSoft, Oracle, and/or Workday. 

  • Deep technical and architectural understanding of administration and functional capabilities of Human Resources, Payroll, Financial Systems, Forecasting and Budgeting, and other business applications.

  • Proven ability to lead business solutions projects to successful conclusion with diverse teams to effectively achieve scalable, secure, and efficient business solutions.

  • Establish excellent relationship management and strategic planning skills to work with functional leads and stakeholders to develop product roadmaps and plans.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Analytical Thinking – Approaches a problem or situation by using a logical, systematic, sequential approach.

Change Management – Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness; facilitates the implementation and acceptance of change within the workplace.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Vision/ Strategic Thinking – Supports, promotes, and ensures alignment with the organization’s vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action. 

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.




Education: Bachelor’s degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field.  

Experience: Seven (7) years of experience managing, maintaining and implementing significant technology programs, security design, application development and configurations and system/servicer administration, including a combination of five (5) years of supervisory and project management experience, of which at least two (2) years should be supervisory experience over a technical team.

Licenses or Certificates: Possession of a valid State of California driver’s license.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. 

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of two or more interviews, one of which may include a phone interview

You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response.   

1. Please select the areas of technical competency where you have comprehensive enterprise level experience in designing, implementing, managing, and troubleshooting: (Check all that apply)

  • PeopleSoft Human Resources
  • PeopleSoft Payroll and Benefits
  • Employee / Manager Self-Service Tools
  • Timecard and Absence Management
  • Recruitment Applications (Taleo / NeoHire / Kenexa / Brassring)
  • Enterprise Financials (Cayenta / PeopleSoft / Oracle / Workday)
  • Planning, Budgeting, and Forecasting tools (Hyperion / Cognos)
  • Technical Tools (Integration Broker, PeopleTools, App Engine, SQR, PeopleCode)
  • Application Architecture
  • Application Integrations
  • Data Warehouse / Data Lakes
  • None of the above

2.   From the technology you selected in the previous question, please select two (2) technologies and describe your experience and leading the teams that have implemented it. Include the size of the team, what strategies you implemented to develop that team, and what were the results?

3. Please describe your experience in successfully implementing an ERP application. What were the outcomes and what did you learn?

4. Have you ever transitioned from legacy applications to a large ERP project? If yes, please provide specifics.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Janie Saetern at janie.saetern@sanjoseca.gov.  


Additional Information 

Department Website
California Equal Pay Act
Memorandum of Agreement (City Association of Management Personnel)

To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers. This position will remain open until filled and applications are reviewed continuously. The deadline to submit your application for the first round of reviews will be on Tuesday, September 15, 2020 at 11:59 PM. We encourage applicants to apply as soon as possible. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions. 



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