Public Service Aide - Assistant to Professionals Job at San Francisco, San Francisco County, California

Public Service Aide - Assistant to Professionals

City and County of San Francisco , California

Job Information 


Public Utilities Commission

Entry Level


$21.88 - $21.88 Hourly

Application Deadline 


No Application Deadline

Recruitment Type 

Open Competitive


Applicants: This recruitment supersedes all previous ones. If you have submitted a 9920 application in the past and wish to be eligible for this recruitment, you MUST reapply or else you will not be considered.

Note: Applicant must be high school graduates who are currently enrolled in an accredited college or university. Please attach college transcripts or other proof of current college enrollment with your online application.  File size is a 1 MB limit on each file attached to the application.

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.


Public Service Aides will be reporting to various SFPUC locations depending on assignment:

Water Enterprise - 1657 Rollins Road, SF CA

Wastewater Enterprise - 750 Phelps Street, SF CA

Power Enterprise - 651 Bryant Street or 525 Golden Gate Avenue, SF CA

Hetch Hetchy Water and Power Division - Moccasin, CA (140 miles east of SF bay area)

Infrastructure - 525 Golden Gate Avenue, SF CA

External Affairs - 525 Golden Gate Avenue, SF CA

Business Services - 525 Golden Gate Avenue, SF CA

General Description

Under minimum supervision, the 9920 Public Service Aide, Assistant to Professionals assists in the performance of a variety of duties related to the functions of the assigned departmental unit; carries out complex tasks on a limited basis in direct support of professional level personnel; may be responsible for researching and compiling data; assists in the preparation of related reports and documents; assists in the implementation of programs and assists in various administrative duties.

Example of Duties

Eligible applicants will be selected for one of several positions available with one of the following divisions at the San Francisco Public Utilities Commission (SFPUC).  Examples of the different job types and their divisions are listed below:

Water Enterprise - Natural Resources and Land Management

Under the direction of the Natural Resources and Lands Management Division’s Senior Environmental Planner, the Public Service Aide (Planning Technician Intern) provides support for environmental analyses and permitting needs related to SFPUC operational and maintenance activities. The Planning Technician Intern provides a wide variety of entry-level planning work, including duties related to permitting, environmental compliance, and reporting for SFPUC operations and maintenance activities on SFPUC watershed lands and rights-of-way. The essential functions of the job include: analyzes operation and maintenance activities; develops recommendations to avoid and minimize environmental impacts; gathers, analyzes and interprets planning data and prepares recommendations; prepares reports and correspondence; assists with field work related to environmental planning and compliance; maintains project files including electronic records; and performs related duties as required. The work location is at Moccasin, 134 miles east of San Francisco.

Hetch Hetchy Power - Long Range Planning

The Public Service Aide will be trained to assist with the Materials Management System Updates Project Maximo fundamentals, Adpics, FAMIS, Excel, Word Projects include updating the materials management systems, procedures, and the methods used by City with regards to the physical inventories and the cycle counts for inventory control.

Hetch Hetchy Water and Power - Project Operations

The Public Service Aide under the Hetch Hetchy Water and Power Capital Improvement Program will receive training in processing task orders, budget reallocations and staff additions; preparing biweekly summaries and detailed reports on contract task order budgets, expenditures and balances; performing budget analysis; becoming a power user with various business management programs, including PowerPoint, Solis, Maximo, Workflow, Excel; management of operating budget and office supply orders; and occasionally assisting with preparing and giving training presentations.

SFPUC - Business Services - Customer Services

The Public Service Aide will be trained on how to assist and use CC&B (SFPUC's Water & Wastewater billing system) - how to use Utility Star (SFPUC's Retail Electric billing system) - proper receipt of applications for service installations - how to collect, compile, and analyze data required for a variety of billing needs and reports - how to initiate field activities for service turn-ons and shut-offs, meter changes and installation changes by field service personnel and yard offices - how to handle requests, complaints, and inquiries regarding opening, discontinuing, increasing or installing water services, reducing sewer service charge, billing inquiries - initiating or handling correspondence or telephone contacts to consumers explaining discrepancies or abnormal billing or addressing consumer complaints and inquiries based on operating procedures, records, department rules and regulations, plumbing code and other sources.

SFPUC - Business Services - Financial Services

Under supervision of assigned supervisor/s, the public service aide (intern) will have the opportunity to learn general accounting functions, as well as specific skills, including research and compiling data, report preparation, Microsoft Office, PeopleSoft Financial, office equipment and record filing. The intern will be trained to review and process payments, budget allocations, employee reimbursements, cash deposits, and various journal entries. The intern will learn City and Departmental accounting related policies and procedures.

SFPUC - Business Services - Human Resource Services

The Public Service Aide will be trained on standard business protocol to be successful in a work environment in the areas of human resources, accounting, finance, and office management. The Public Service Aide will learn about the different staff levels (peers, supervisors, division managers, general managers) and how to deal appropriately with each level. The aide will learn about the recruitment and onboarding process. In addition, the Aide's duties will also include aspects of office management and administrative services, such as floor coordination and record coordination. These tasks will give the aide the opportunity to learn organizational skills, practice attention to detail, as well as experience effectively interacting with a variety of staff.

SFPUC - General Manager - Real Estate Services

The Public Service Aide will develop office and records management skills and will receive administrative and management assistant training. Over time, the aide will become comfortable in a professional work environment, develop internal and external communications skills, and improve organizational skills.

Water Enterprise - Water Quality - Engineering

The Public Service Aide will support engineering tasks which may include water quality monitoring, water quality data analyses, treatment unit assessments at drinking water plants, booster and mixing evaluations at storage tanks, pipeline disinfection projects, and regulatory compliance activities.  The aide will summarize data in Excel spreadsheets using charts, tables, and statistics; will prepare test plans and technical memorandums which summarize study results; and will review and summarize drinking water guidelines and scientific literature.  The aide may use water quality analytical instruments to support bench tests and/or field monitoring duties and use databases, such as, a laboratory information management system.

Water Enterprise - Water Quality – Environmental/Field Services (ES/FS)

The 9920 Public Service Aide primary function in the ES/FS Section is the aseptic collection of water samples on the SFPUC distribution and transmission systems for the purpose of meeting the Total Coliform Rule (TCR) Lead and Copper Rule (LCR), Title 22 and Parasite Monitoring.  Sampling sites include San Francisco, Treasure Island, YBI, Peninsula, East Bay, Moccasin, Tuolumne River, Holm and Kirkwood Power Houses. 9920s are also required to monitor the shoreline due to San Francisco’s Combined Sewer System. Under supervision, 9920s may monitor 18-inch diameter and larger pipeline disinfections requiring round the clock monitoring of residual chlorine and observe fixture verification during cross connection shutdown tests. 9920s are required to work independently in the field, sometimes in remote and rural areas.  The 9920s answer phones, provide customer support, perform data entry and run test scripts for new software.  9920s also prepare and format technical reports, graphs, spreadsheets, running logs and tables using Microsoft Project, Excel and Word, and perform other related duties as needed.       

Water Enterprise - Water Quality - Administration

The Administrative 9920 Public Service Aide is responsible for providing administrative support in various functions within the Water Quality Business Services section.  Aides may receive training and experience in purchasing - including analyzing quotes, working with vendors, maintaining detailed purchasing records, and using computerized systems to process purchase orders.  Tasks may also include  assisting with budget preparation, accounting, preparing reports for management, fleet operations, preparing charts and graphs for presentations, assisting in the processing and monitoring of contracts and contract certification processes, data input and database maintenance, conducting field surveys and carrying out routine research.  9920s prepare agenda items, attend department meetings, assist with the development of policies and procedures, assist in the coordination of clerical activities, inventory control, perform bookkeeping and financial record-keeping operations, post and adjust balance entries, and assist with facilities management.  Aides may also assist with human resources-related tasks, including assisting with recruitment-related activities, filing and organizing paperwork. 

Water Enterprise - Water Quality - Laboratory

Under supervision, 9920 Public Service Aides will perform simple to increasingly more skilled field and laboratory tasks, including chemical analyses and field monitoring duties, sample collections runs, recording samples in the Laboratory Information Management System (LIMS), as well as perform laboratory analytical tasks and professional duties to evaluate source and receiving waters, drinking water, and distribution/transmission system water quality, water and wastewater plant operations and to determine compliance with state regulations.  Under supervision, 9920s will conduct quantitative and qualitative chemical analyses using a variety of laboratory instruments and wet chemistry, microbiological or toxicity bioassay techniques, keep detailed and accurate analytical records, use LIMS to track, control and report analytical data to variety of water quality clients, conform to safe laboratory practices, assist laboratory personnel as necessary to achieve the goals of the department.

Power Enterprise

In support of both the CleanPowerSF and Hetch Hetchy Power programs the 9920 Public Service Aide, under the direction of technical and analytical specialists and management, will assist in the performance of a variety of general and complex administrative functions, as well as specific skills. This may include: assists in or performs research, analysis, compilation, and presentation of data; assists in the preparation of related reports, agendas, letters, and documents; assists in the development and implementation of programs; assists or participates in database and software training, utilization and implementation; performs administrative duties such as record management, organization and communication disbursement; assists in budget management and financial analysis; creating and submitting purchase orders and purchase requests, expenditure reports and balances; contract administration, task order budget and firm/staff additions; developing skills in various business software and systems, including Microsoft Office Suite, Adobe Acrobat, SOLIS, SFBid, Maximo, and various internal workflows; and other duties as professional development interests are determined within the scope of the work.

Wastewater Enterprise - Administration

The Public Service Aide will have the opportunity to learn general and complex administrative functions such as: reception, filing, MS Office suite, organizational skills, maintaining databases and more. This position will also learn about various software utilized at Wastewater Enterprise Collection System Division. Typical duties of a 9920 can include researching and compiling data, creating reports, filing records, sending and receiving faxes, answering telephone calls, scheduling conference rooms, greeting internal and external customers, relaying messages, and other assigned as-needed duties. Depending on the assignment, 9920s will learn more about the functional area and perform tasks specific to one or more of the following unit(s): Source Control Administration, Pre-treatment, Technical Services, R2P@ and Field Monitoring, and Sewer Operations/Spot Repairs.

Equal Employment Opportunity:  The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. 

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

Applicants must be high school graduates who are currently enrolled in an accredited college or university. If you do not meet this requirement, please do not apply for this position.  

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted. 

Please attach college transcripts or other proof of current college enrollment with your online application. Resume will NOT be accepted in lieu of verification of qualifying education. All application materials including verification of education must be submitted with your application. Failure to submit verification will result in rejection of application. 


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. 

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2. 

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.     

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

 How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit to register an account (if you have not already done so) and begin the application process.



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