Public Safety Dispatcher Job at San Bruno, San Mateo County, California

Public Safety Dispatcher

City of San Bruno , California

Job Information 



Entry Level


$77,256.00 - $94,800.00 Annually

Application Deadline 

Continuous or until 999 applicants

No Application Deadline

Recruitment Type 

Open Competitive



Want to work with dedicated people like yourself to make a real difference in the community? Be a part of our dedicated team making a positive impact on the community!

The San Bruno Police Department is recruiting for Public Safety Dispatchers. The San Bruno Police Department has a long standing tradition of small-town service with big-city dedication to public safety.  Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays.  Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records and radio logs, while maintaining a high level of confidentiality.  Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions.  This position is integral in supporting the goals and objectives of the City and Police Department.

The ideal candidate will possess the following: 

 Public Safety Dispatcher I:

  • Possession of a high school diploma or GED equivalent.  Additional related college course work or degree preferred.
  • At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is required.
  • CritiCall Dispatch passing test results within a year of application date, if available.  Certificate must be submitted with application to be considered.
  • Candidates moving forward in the recruitment who do not have CritiCall test results will be required to take a CritiCall Dispatch test administered by the City.


  • Completion of a probationary period in a public safety agency
  • Currently working or has been employed within two (2) years as a Public Safety Dispatcher at a public safety agency
  • Possession of a California POST Basic Dispatch Certificate


  • Possess and maintain a valid California Driver’s License
  • Ability to successfully pass an extensive non-sworn public safety background investigation that may include, but is not limited to, review of personal history statement, background interviews, reference checks, polygraph examination, psychological evaluation, and fingerprinting.
  • Possess excellent vision and hearing skills, with ability to sit, talk, type, hear, and walk for extended periods of time as well as lift or move up to twenty-five (25) pounds

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement.  In addition, candidates will have a successful track record of the following:

  • Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.
  • Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.
  • Placing a high priority on the internal and external customer’s perspective when making decisions and taking action; implements customer-focused practices.
  • Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  • Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
  • Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior.
  • Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  • Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks.
  • Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization.

This recruitment is being conducted to fill one Public Safety Dispatcher vacancy and may be used to fill future full-time vacancies as they occur during the active status of the employment list.  

Check out our excellent benefits!

  • CalPERS retirement formula of 2.7% @ 55 for classic members or 2% @ 62 for new members
  • Annual accruals of 10-23 vacation days based on years of service, 14.5 holidays and 12 sick days
  • Opportunity for bilingual incentive pay up to 2.5%
  • Matching deferred compensation contribution of up to $300 annually
  • Medical, dental and vision benefits provided with employee contribution
  • Life Insurance equal to one year’s annual salary provided at no cost
  • Long-term disability insurance provided at no cost
  • Section 125 Flexible Benefit Plan
  • Tuition reimbursement

How to Apply

Applications may be submitted online at The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

What happens next?

  • We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
  • Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.

Recruitment Contact

Contact phone: 


Contact email:


567 El Camino Real

San Bruno, CA 94067