Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.
1. Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline;
- Employment applications must be submitted online; paper applications will not be accepted.
- Employment applications will be considered incomplete and will be disqualified:
- If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week).
- If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
2. Supplemental Questionnaire: (Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline;
- Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
- An incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
- A resume will not substitute for the information required in the supplemental questionnaire.
3. CRITICALL Test: (Pass/Fail) - Qualified candidates will be sent a link to an online examination. The CritiCall test will be job related and may test your ability to:
- Follow rules and directions.
- Make decisions quickly and accurately based on rules you are provided.
- Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard.
- Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form.
- Use written information provided on lists (such as an alphabetically-sequenced telephone book).
- Recognize if bits of information, such as addresses or names, are similar or different.
- Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt).
- Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools.
- Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time.
- Evaluate information provided in order to prioritize or categorize incidents.
- Evaluate information and identify the most correct solution based upon that information.
- Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.)
- Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients).
- Communicate using sentences or phrases that clearly express the intended meaning.
- Read and comprehend written passages.
4. Eligible List : Candidates who pass the CritiCall test, will be placed on the Dispatcher II Eligible List for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher II eligible list.
5. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history.
For questions concerning Drug Use Standards or the Background process:
For questions concerning the Sacramento Police Department's Public Safety Communications Academy:
- Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1742.
For questions concerning this job announcement and the application process: