Under general supervision, the Communications Dispatcher II (Per-Diem) receives emergency and non-emergency calls from the public, including cellular telephone users, requesting services; dispatches emergency police, fire, and other public safety units in a coordinated manner; operates various communications equipment; and performs other related work as required. This is an as-need, temporary position. Hours will vary depending on the scheduling needs of the department.
The Communications Dispatcher II (Per Diem) is a journey - level dispatcher of emergency public safety personnel, who works on a temporary, as-needed basis. The incumbents have prior dispatcher experience, have demonstrated proficiency in the techniques and methods of radio dispatching involving public safety operations, and are capable of handling emergency situations requiring independent judgment as to the correct course of action where unprecedented situations may arise. The Communications Dispatcher II (Per Diem) is distinguished from the Communications Dispatcher II class in that incumbents work on an as-needed bases, are not guaranteed hours and they will not work more than 1,000 hour per fiscal year.
- Receives emergency and non-emergency calls, complaints, and inquiries from the public.
- Evaluates information to determine jurisdiction, priority, staff availability and equipment needed.
- Dispatches police, fire, and other public safety units, in accordance with established procedures, and based on the nature of the call, staff availability, assigned geographical area and location of the call.
- Provides responding units with pertinent information such as suspect information; warrant, probation and parole information; vehicle registration status; license status; premise and subject history; and location of Knox boxes and hideaway keys.
- Operates a variety of communication equipment including radio transmitters and receivers, computerized communications terminals and keyboards, multi-line telephone equipment, and City-wide camera monitoring equipment.
- Retrieves information in response to requests from police and fire units, and monitors and maintains status and location of units.
- Provides callers with established instructions for emergency medical situations.
- Handles more complex situations that demand a higher level of knowledge and skills.
- Prepares records and logs.
- Provides information to the public by telephone; advises them on what agency to contact for services not provided by the City.
- Contacts other agencies to coordinate public safety and mutual aid operations.
Eighteen months (18) of full-time experience performing public safety dispatch duties, the ability to type a minimum of 30 words per minute, and qualifications listed below.
Successful completion of a POST certified 120-hour Public Safety Complaint/Dispatchers' Basic course and/or possession of a certificate for the POST Equivalency Examination. Candidates must submit proof along with their application.
General Knowledge of:
Main streets, major buildings, and geographical areas of the cities of Richmond, San Pablo (including Contra Costa College), El Cerrito and Kensington.
Principles and processes for providing customer service.
Knowledge of communication devices and equipment.
Accurately dispatch public safety equipment in a coordinated manner.
Verbally communicate, obtain, retain and analyze information from distraught or incoherent callers regarding their needs.
Interpret written instructions, policies, rules and other materials used in performing dispatching duties.
Quickly sort and prioritized information regarding multiple incidents.
Relay messages exactly as received.
Operate computerized communications terminals.
Use good judgment as to when to act independently and when to refer situations to a supervisor.
Speak clearly and concisely in English.
React quickly, accurately, and calmly in handling emergency calls for assistance.
Prepare records and reports and maintain files.
Solve problems and explain work instructions to Communications Dispatcher I's and Call Takers.
Follow written and oral directions.
- No felony convictions.
- No use of the following drugs within the past five (5) years: Cocaine, Hallucinogens, LSD, Heroin, Methamphetamine, MDMA (Ecstasy), Psilocybin (Mushrooms).
- No use of the following drug within the past two (2) years: Marijuana (Cannabis).
- Successful candidates must pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, credit check, and a check of drug use history.
APPLICATION AND SELECTION PROCESS
Applicants must apply online and submit: (1) a completed City of Richmond employment application and supplemental questions; AND (2) proof of completion of a POST-certified 120-hour Complaint/Dispatchers' Basic course or possession of a certificate for the POST Equivalency Examination. INCOMPLETE APPLICATIONS WILL BE SUBJECT TO REJECTION.
SELECTION PROCESS: All candidates who submit a completed City of Richmond Employment Application will be evaluated based on job-related qualifications criteria. The better-qualified candidates may be invited to continue in the selection process. The selection process will include an interview. The successful candidate must pass a thorough background investigation prior to appointment.
IMMIGRATION REFORM CONTROL ACT: In compliance with the Immigration Reform Control Act of 1986, individuals offered employment by the City of Richmond will be required to show documentation of eligibility to work in the United States as a condition of employment.
NON-DISCRIMINATION POLICY: The City's policy prohibits discrimination against any applicant on the basis of race, color, age, physical or mental disability, religion, creed, sex, sexual orientation or national origin.