Public Safety Dispatch Call Taker Job at Napa, Napa County, California

Public Safety Dispatch Call Taker

City of Napa , California

Job Information 



Mid Level


$63,470.00 - $76,699.00 Annually

Application Deadline 


No Application Deadline

Recruitment Type 

Open Competitive


This posting will be run continuously. The first candidate pool will be appraised after April 2, 2021.

Do you have a passion for serving your community? Are you eager to learn about public safety communications and de-escalating tactics? Has your collaborative work style allowed you to bring value that has made a positive impact on your team?

PLEASE JOIN US: The Police Department is hosting an information session for this recruitment, which will be held via Zoom on March 18th & March 25thLearn more about the position, how it can help drive your dispatch career, and meet current Call Takers and Dispatchers! Please email with the date of the information session you would like to sign up for!

The City of Napa Police Department is dedicated to providing unparalleled service to its diverse, local community. A career with our department offers many rewards: competitive salaries and excellent benefits; chances to create positive impacts on people in your community; an amazing variety of work and challenges; and a satisfying public service career.

Our Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services. We also transfer calls to CalFire, St. Helena Police Department and Calistoga Police Department.

We are currently seeking applicants for vacancies under the Public Safety Dispatch Call Taker classification. In this role, you are a critical link between citizens and the emergency response personnel. Although many people are passionate about this exciting and fast-paced career, few have had the opportunity to observe the operations of a busy Communications Center. Click here for a sneak peak of a typical day on the job for a Dispatch professional. (Video courtesy of Valley Communications Center in Kent, Washington).

In addition to meeting the qualifications listed below, as a Public Safety Dispatch Call Taker you will have shown success in demonstrating:

  • Adaptability - Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches.
  • Stress Tolerance - Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization.
  • Interpersonal Communications - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
  • Contributing to Team Success - Actively participates as a member of a team to ensure success by involving others, keeping other informed, and modeling commitment.
  • Engagement Readiness - Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals.
  • Applied Learning - Applies new job-related information in a timely manner.
  • Attention to Detail - Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks.
  • Decision Making - Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences.
  • Planning and Organizing - Plans and organizes work; handles several tasks at once.
 This recruitment and examination is being conducted to fill multiple vacancies and may be used to fill future full-time vacancies as they occur during the active status of the employment list. The active status of this employment list will be at least 6 (six) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules.

For a full, detailed job description, click here.



The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. 

What happens next?

  • We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
  • Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, phone interview, in-person interview(s), and/or web-based testing.
  • Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is 6 months, but may be one year depending on your classification.
  • When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources.

Reasonable Accommodations: The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling 707-257-9505, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week.

The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.


1541 Second Street

Napa, CA 94558