To receive incoming calls for police or fire assistance and dispatch necessary units; to operate various communications equipment; and to perform a variety of general support duties related to communication activities, including record keeping, data input/retrieval, and filing.
Examples of Duties
Receive emergency calls from the public requesting police, fire, or other emergency service; determine nature and location of emergency, determine priority, and dispatch emergency units as necessary and in accordance with established procedures.
Maintain contact with all units on assignment; maintain accurate status and location of police field units and fire units.
Answer non-emergency calls for assistance; answer maintenance service emergencies on weekends and holidays.
Prioritize and coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
Answer incoming phone calls; screen calls and route to appropriate person or office.
Enter, update, and retrieve information from various databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
Quickly evaluate emergency situations and develop logical working solutions.
Perform a variety of record keeping, filing, indexing, and other general clerical work including data input and retrieval.
Confirm warrants; verify electronic record matches physical record.
Test and inspect equipment as required.
Monitor alarm systems covering City's facilities. Communicate via radio to Fire and Police Units.
Perform related duties as assigned.
Standard radio or telephone communications receiving and transmitting equipment.
Speak clearly and precisely.
Learn standard broadcasting procedures, rules, and codes.
Learn principles and techniques of radio communications.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Effectively communicate with and elicit information from upset and irate citizens.
Must be certified to type at rate of 35 Net Words per Minute.
Read and interpret maps and act with resourcefulness.
Understand and follow oral and written instructions.
Learn to operate computer aided dispatch, telecommunications network, and other office equipment.
Work various shifts as assigned, including holidays and weekends.
EXPERIENCE AND EDUCATION
Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
60 semester or 90 quarter units of college work OR
Minimum of two (2) years experience dispatching in a Law Enforcement Agency.
General office environment; sit and/or stand for long periods of time; repetitive keyboarding; reach, squat, lift, and carry up to 25 pounds; able to travel to various locations within and outside the City of Milpitas.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Communications Supervisor.
May provide technical supervision to less experienced staff in the communication center.
All of the following should be attached to your submission for consideration:
· A completed online application
· A resume
· Copy of typing certification with 35 wpm
· Copy of passing score on CritiCall test
Failure to submit all documents will disqualify you from the application process.
In compliance with the Americans with Disabilities Act, the City of Milpitas will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Department.
The City of Milpitas is an Equal Opportunity Employer.