Communications Officer/Dispatcher Job at Hillsborough, San Mateo County, California

Communications Officer/Dispatcher

Town of Hillsborough , California


Job Information 

Full-Time

Police

Mid Level

Salary/Wage 

$6,095.00 - $8,149.00 Monthly

Application Deadline 

Until Filled or 250 Applicants

No Application Deadline

Recruitment Type 

Open Competitive

Details 

GENERAL PURPOSE

Under general supervision, receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.

CLASS CHARACTERISTICS

Communications Officer II

This classification is distinguished from the Communications Officer I in that it has primary responsibility for staffing the Town’s public safety dispatch communication centers. Under most circumstances, the training and experience for this position would occur by serving as a Communications Officer I for a period of time between one and six months or by having prior experience working for another police department as a Communications Officer for a period of at least one year.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:

  • Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works
  • Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.
  • Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.
  • Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.
  • Performs numerous duties simultaneously.
  • Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.
  • Maintains radio logs and records other information as required.
  • Maintains resource files for computer aided dispatch system.
  • Serves as trainer to newly hired dispatchers on as needed basis.
  • Assist with providing state-mandated training on relevant matters to other department staff, as directed.
  • Oversees and performs work related to the warrant process.
  • Maintains dispatch center work area and equipment in clean and working condition
  • Performs related duties and responsibilities as assigned.
  •  

QUALIFICATIONS

Knowledge of:

· Standard office methods and practices

Ability to:

  • Think clearly and act quickly in emergency situations.
  • Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units
  • Understand and carry out oral and written directions.
  • Establish and maintain cooperative relationships with those contacted in the course of the work.
  • Speak in a clear and understandable voice, using good English and proper enunciation.
  • Appropriately prioritize calls for service and related tasks.
  • Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.
  • Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.
  • Take a proactive approach to customer service issues.
  • Make process improvement changes to streamline procedures.
  • Work in a safe manner, following Town safety practices and procedures.
  • Maintain confidentiality regarding sensitive information.

Skill in:

  • Learning the operation of radio equipment and related information systems.
  • Operating the computer aided dispatch system effectively.
  • Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.
  • Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
  • Performing numerous tasks properly and simultaneously, with ease.

EDUCATION AND EXPERIENCE

Education:
Equivalent to graduation from high school

Graduation from or enrollment in a POST accredited Dispatch Academy.

Experience:
Successful completion of a dispatch training academy and successful completion of the in-house training program. Time worked in another agency's dispatch center may be used in lieu of attendance at a Dispatch Academy.

License or Certificate:

Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.

SPECIAL REQUIREMENTS

Essential duties require the following physical skills and work environment:

Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.

Work Environment: Work in a standard dispatch center environment.

Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.

Benefits 

The Town provides a comprehensive total compensation package which includes:

  • 2% @ 60 PERS retirement benefit for PERS Classic members / 2% @ 62 PERS retirement benefits for PERS New members
  • The Town contributes $75/month to a retirement health savings account
  • A choice of medical plans available through CalPERS. The Town contributes up to the Blue Shield rate.
  • $2000/person for dental coverage annually
  • $325/person for vision coverage annually
  • Town paid life insurance policy of $75,000
  • 10 – 20 days of annual vacation, based on length of service. 
  • 12 paid holidays annually
  • 14 days of sick leave annually
  • Other programs: EAP plan, flexible medical and dependent care spending, deferred compensation, credit union membership

Recruitment Contact

Contact phone: 

(650)375-7502

Contact email: 

karmbruster@hillsborough.net

 

 

Location 

No location specified

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