Public Safety Dispatcher Job at Campbell, Santa Clara County, California

Public Safety Dispatcher

City of Campbell , California

Job Information 


Public Safety

Mid Level


$7,829.47 - $9,514.27 Monthly

Application Deadline 

Open Until Filled

No Application Deadline

Recruitment Type 

Open Competitive


Public Safety Dispatcher: Under general supervision, to receive and transmit routine and emergency telephone, radio and computer messages; to keep a variety of police records; and to do related work as required.

Typical Duties: On an assigned shift, receives and transmits information by telephone; receives and transmits voice radio calls from Police, Mutual Aid Frequencies, and Public Works units; obtains and records information; dispatches appropriate equipment to emergency scenes; keeps radio contact with units on patrol and on assignment; maintains a variety of records including, but not limited to, logs of calls for service and case log of criminal incidents; operates telecommunications and information systems including computer aided dispatch (CAD) and the 9-1-1 telephone system and computer equipment; monitors a variety of radio frequencies which may result in the transmission of assignments or requests to other agencies.

Minimum Qualifications:

Education & Experience: Equivalent to graduation from high school. Two years clerical experience with public contact responsibilities or closely related experience.

Knowledge of: Modern office methods and procedures; correct English usage, spelling, punctuation and grammar.

Ability to: React quickly and calmly to emergency situations; meet the public with courtesy and tact; establish and maintain cooperative working relationships; understand and interpret map information; understand and carry out  verbal and written directions; learn police procedures and assume responsibility for performing assigned duties with a minimum of supervision; learn the operation of radio communications  and computer equipment; hear accurately and distinctly; speak clearly and precisely; write legibly; work any assigned shift (day, swing, midnight, or a variation including weekends and holidays); accurately input a variety of material on a computer keyboard at a rate that satisfies the needs of the department.

Hours of Work: Public Safety Dispatchers typically work 40 hours per week (4/10 Plan) on a six-month rotating shift basis – days, evenings, midnights – or a variation including weekends and holidays.

Application Process:  Required documents for application:

Applicants must also submit proof of successful completion of either the Criticall Dispatcher test with a passing score or the P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above.  The P.O.S.T Entry-level Dispatcher Test will be held at the South Bay Regional Public Safety Training Coyote on 8/27/19, 9/30/19, 10/25/19, and 11/26/19.  The Criticall Dispatcher tests will be held at the South Bay Regional Public Safety Training Coyote on 9/5/19 and 10/2/19.  Please make arrangements to sign up for one of these tests in advance.   
Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required.

A typing certificate certifying a minimum of 40 wpm dated within one year of the application date must be submitted along with the City application.  Online typing certificates will not be accepted.  If you do not have a typing certificate, please schedule an appointment at a vocational school, or a staffing agency. Express Employment in San Jose offers typing certification tests.  To schedule, please call (408)378-2700.

Applicants are encouraged to apply as soon as possible. This recruitment may close once a sufficient number of qualifying applications have been received. A completed employment application, supplemental questionnaire, and typing certificate must be received by the Human Resources Division. City employment applications may obtained by visiting the City’s website at or Supporting documents can also be emailed to or delivered to Campbell City Hall, HR Division, 70 N First Street Campbell, CA 95008 or faxed to 408-374-6889.  Postmarks, emails and faxes of the application will not be accepted. Please do not substitute “see résumé” on the employment history section of the application.  PLEASE NOTE: Your application will be rejected if any of the required documents are not included in your application packet.

Testing Process:

Applicants meeting the employment standards as stated may be invited to continue in the selection process. Prior to hiring, applicants must pass a background investigation, a polygraph examination, a psychological exam, and a medical examination.

For questions regarding this recruitment, please call City of Campbell Human Resources at 408-866-2122 or email


  1. CalPERS - Formula is dependent on hire date and member status in CalPERS. Please see our benefit summary for more information.
  2. The City contracts Health Insurance through CalPERS with several plans available. The City contributes $1475 per month towards health insurance coverage.
  3. The City pays the monthly premiums for employee and eligible dependents for VSP Vision and Delta Dental coverage.
  4. City paid life and long term disability insurance for employee.
  5. Employees earn 11-21 days of vacation based on years of service.
  6. Receive 4.8% in lieu of holiday pay and 16 hours of floating holiday.
  7. Employees earn 3.69 hours of sick leave per pay period.
  8. The City contributes $22 per pay period to ICMA, the City’s 457 Plan.
  9. The City contributes $71.16 per pay period to VEBA, the City’s Voluntary Employee Benefit Association.
  10. Employees are eligible to receive up to $3000 per year in tuition reimbursement.
  11. POST Dispatcher Intermediate Certificate - $50 per pay period
  12. POST Dispatcher Advanced Certificate - $100 per pay period 

Information contained in this announcement is subject to change and does not constitute an expressed or implied contract.  The Human Resources Office will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise the Human Resources Office of such special needs at the time of application.  The City of Campbell is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, color, religion, sex, national origin, disability, age, sexual orientation, marital status, or medical condition.


70 N. First St.

Campbell, CA 95008